Return Policy

All returns require a Return Authorization (RA) number within 30 days of merchandise receipt. Freight must be pre-paid freight to address supplied with RA number and shipped in the original packaging. Unauthorized returns will not be accepted. We're sorry, but non-standard items (i.e. custom built, special voltage, etc.) cannot be returned. Returned items are subject to a 25% restocking charge. This is to cover our time for inspecting for damage or abuse, cleaning, and then repacking everything.

Although you may have bought an item with "free shipping" CustomAquarium.com still paid for the freight to have it shipped to you. On a returned item you will not be credited for this cost of shipping it to you.

Please be sure to pack the item very carefully. We request you use the original box and packing material. If the box looks weak or has tears then you must fix or replace the box. If the original packing material allows the items to move around then you must add more packing material. If anything is damaged we will not be able to accept that item and you will have to make a claim with the shipping carrier. We cannot file the claim for you. Also, unless you specify a value of the item the shipping company may only give you a partial refund. Please consider shipping insurance.

If a box arrives torn or partially open we must assume there is damage to the items inside. We will show the box to the shipping carrier and it may be shipped back to you unopened by them. If a box looks bad before you ship it, wrap it in brown packing paper and tape it good.

You may want to take the item to a UPS Store (or similar place) and pay a little more to have them pack everything.